Insurance Operations Manager
We’re looking for an experienced Insurance Operations Manager to lead an Account Management team, overseeing day-to-day operations and driving excellence in service and efficiency. This key leadership role focuses on managing, mentoring, and developing a high-performing team of Account Managers and Assistant Account Managers.
Key Responsibilities
- Lead, coach, and develop the Account Management team to reach performance targets and deliver exceptional service.
- Report on operational updates and insights to Senior Leadership, addressing challenges and successes.
- Implement strategies and training programs to improve efficiency and ensure compliance.
- Collaborate with Producers on support requirements and close service gaps.
- Ensure a customer-centric approach, handling escalated issues to guarantee top service standards.
- Monitor team performance and identify areas for improvement, providing ongoing development opportunities.
- Oversee client documentation, renewal strategies, and the brokering process for small-to-mid-size policies.
Qualifications
- Proven experience in an insurance operations or management role.
- Extensive understanding of commercial insurance.
- Strong leadership, organizational, and communication skills.
- Knowledge of industry regulations and trends, with a proactive approach to continuous learning.
Why Join Us?
- Competitive compensation and benefits.
- Opportunities for growth and professional development.
- A dynamic work environment that values teamwork and innovation.
If you’re a results-oriented leader with a passion for operational excellence, we’d love to hear from you!
